Refund policy
Refund & Return Policy
Returns
We accept returns within 30 days of your order's delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
We accept returns within 30 days of your order's delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
To initiate a return, please email us at lisa@fafogames.us. We will provide you with a pre-paid printable shipping label to mail your item back.
Restocking Fees
- Restocking Fee: $0 (We do not charge any restocking fees).
Return Shipping Costs
- Defective or wrong items: FAFO Games covers 100% of the return shipping costs.
- Buyer's remorse or general returns: The customer is responsible for the return shipping costs. The cost of the pre-paid return label we provide will be deducted from your final refund. Original shipping charges (if applicable for orders under $25) are non-refundable.
Refunds
Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Damaged or Defective Items
If your game arrives damaged or defective, please contact us within 7 days of delivery at lisa@fafogames.us with your order number and photos of the damage. We will immediately ship a replacement or issue a full refund at no cost to you.
If your game arrives damaged or defective, please contact us within 7 days of delivery at lisa@fafogames.us with your order number and photos of the damage. We will immediately ship a replacement or issue a full refund at no cost to you.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check your bank account or contact your credit card company first, as it can take some processing time before a refund is officially posted. If you've done this and still have not received your refund, please contact us at lisa@fafogames.us.
If you haven’t received your refund after 10 business days, please check your bank account or contact your credit card company first, as it can take some processing time before a refund is officially posted. If you've done this and still have not received your refund, please contact us at lisa@fafogames.us.